1. What is the standard shipping time?
Immediately available items are usually shipped within 3-5 business days or sooner when possible depending on item availability and the post office run date.
In rare cases when there is a delay that causes your order to be shipped after the 5 business days deadline, we will contact you in advance to inform you about the reason for the delay. Delivery time, however, is entirely up to USPS, and it is out of our control if delivery is being delayed or packages are delivered in error. Please work with USPS directly on any delivery issues.
For custom orders, we will give you an estimated production time when you place your order/inquire about a potential order. We do our best to complete orders in a timely manner, but due to the custom nature of certain pieces and our varying production demands, the timeline may vary. Custom orders require payment up front once the final details of the item and cost are finalized.
We cannot refund your order due to a delivery delay.
2. What to do if package delivery is delayed by USPS?
In case your package is not delivered on time (with tracking status “Delayed" or "Arriving Late”), or your package is being held at the post office (with a status "Available For Pick Up”), please contact your local post office directly with questions.
3. What if the tracking status says “Delivered” but I don’t see my package?
If USPS tracking status shows “Delivered” but you don’t see your package, it is out of our control, and you will need to try the following:
Wait a few days in case the package is just delayed.
Check with neighbors in case the package was delivered to the wrong address.
Check with USPS for delivery details.
We cannot be held responsible for lost or stolen property once it is in the care of USPS.
4. How will I make a payment?
Payments are processed using any major credit card. Please double check your address before submitting your order.
5. How to cancel an order?
An order can be canceled within 6 hours after purchase. Please contact us at MurphyWoodArt@gmail.com with your order number and details to request cancellation. We will NOT issue refunds or re-ship orders due to incorrect addresses.
*Items are handmade, so variations are inevitable. That said, we work hard to maintain the same level of quality across all of our items.
Should you decide to return any undamaged, unused product, the shipping cost will be deducted from the refund.
If your item(s) is damaged when you receive it in the mail, please reach out to us at MurphyWoodArt@gmail.com and provide pictures along with your order number, and we will work with you on a solution.
Customers are responsible for postage on any returned items.
Custom and personalized items cannot be returned, but we will work with you the best we can to ensure your satisfaction.
Hand wash with gentle soap & water; dry with a soft cloth
Do Not put resin products in the dishwasher.
Do Not use harsh soaps or abrasive cleansers.
Do Not put in the microwave, oven, or freezer.
Do not cut directly on the resin portion of the board.
Food grade mineral oil or chopping block oil can be re-applied to the wood portion to protect and preserve the wood.
Wood items such as artwork, flags, garden stumps are finished with multiple coats of polyurethane for protection. We use water-based polyurethane or oil-based polyurethane, so if you decide to recoat a product, be sure to check the product description to see which kind was used originally so you can be consistent. We are not responsible for any damage that may result from you treating a product. If you have questions, feel free to reach out to us.
If your item is going to be displayed outdoors, we will use outdoor polyurethane for additional protection. Items left outside year-round in the elements will show wear and tear faster, so we recommend that items are brought in during harsh weather seasons.